Frequently Asked Questions

What happens if a repair is needed?

Pinecrest Property Group oversees the repair process to ensure that the work is completed in a satisfactory and timely manner. Depending on the complexity of the repair, we hire contractors or specialized service providers. This involves obtaining quotes, negotiating prices, and scheduling the repair work. After the repair is completed, we ensure that the quality of work meets the expected standards. Landlords are automatically protected for up to $3,000 in damages for short term rentals. Additional insurance options are available.

Who does the tenant call?

Tenants may call our 24/7 service line. We offer round-the-clock emergency support to handle any unforeseen issues or urgent tenant needs, providing you with peace of mind. You can reach us via call, text, or email at any time.

How do landlords get paid?

Landlords are paid on the day after check-in for short term rentals or the second of the month for long term tentants via direct deposit or payment of choice.